Returns & Refunds
Our Goal
I want you (and your kids) to love Happy Mail.
Truly.
If something feels off or you’re not happy for any reason, please reach out. I’ll always do my best to help and make things right.
Monthly Subscriptions
Because Happy Mail is created and sent out on a monthly schedule, refunds are not available once a payment has been processed for that month.
If you no longer wish to continue, you can cancel anytime before your next billing date.
Prepaid Subscriptions (3, 6, or 12 Months)
Prepaid subscriptions are non-refundable.
These are offered at a discounted rate and are planned, created, and fulfilled in advance—so once purchased, they cannot be canceled or refunded.
Didn’t Receive Your Happy Mail?
First—don’t panic. Snail mail can sometimes take its time.
Please wait:
14 days for U.S. orders
6 weeks for international orders
Sometimes the post office delays things and then (magically) delivers them later.
If it still hasn’t arrived after that, reach out—and I will absolutely make it right.
Damaged or Incorrect Orders
If something arrives damaged or there’s a mistake with your order, please contact me as soon as possible.
I’ll take care of it.
Other Products (If Applicable)
If you purchase a physical product outside of Happy Mail and are not satisfied, please reach out within 14 days of delivery.
Items must be unused and in original condition to be eligible for a return.
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
A Quick Note
Because Happy Mail is a subscription-based product that is planned and created in advance, refunds are limited—but customer happiness really does matter to me.
If something isn’t right, please don’t hesitate to reach out.
Contact
For any questions or help with your order, you can contact me at:
jenny@artwithjenny.com